Service available for : india
Well the answer is YES. Do not panic, they earn from your sales and also spend a lot to add new sellers and train them. They can’t afford losing you.
Amazon wants buyers to get high quality buying experience, in order to provide that they have designed a certain process and set minimum quality standards and they want you to follow it in order to grow business. Fair enough.
Consider suspension or account review as a temporary hold that gives you a chance to identify the issue which is causing a negative buying experience, address the issue and make sure the same is not repeated.
There’s a reason behind it,
* We have noticed most of the sellers write casual replies or forward POA shared by his / her seller friends but fail to deliver a clear message that you understand the reason which caused this issue, you have made necessary changes and taken necessary actions for prevention of similar issues in future.
* We have also noticed some service providers using ready made POAs, thinking that it worked for one seller so it will work for other sellers too.
Well sellers have different business patterns, and face different issues in the process, the seller performance team can easily verify and validate the data you have provided and commitments you have made. They are smart enough to understand the difference between copy pasted POA and actual Plan of action and reply with a ready made template to give you a hint several times for making your POA right before they give up on you and permanently suspend the account.
Convince them that you are serious about your online business, do a thorough check of your account and try to understand what went wrong, find out the best way to resolve it, make necessary changes in system to prevent the repetition and convey the crisp and clear message to amazon in the format they have provided on seller panel.